Article Categories

This screen allows you to maintain a file of Article Categories, which are used to analyse Knowledge Base records.  Article Categories are User-defined and can include such categories as:

• Internal Information
• Customer Questions

Entry and Display fields

Category: Enter the Name of the Article Category.  Duplicates not allowed.

Description: Enter a short description of the Article Category.  No checks are made on this entry

Data Display Options

Field Position: On this screen you can move the field position by dragging the column heading left or right to the position where you want it to appear.

Buttons

Close: This will close the Article Category screen.  If you have any unsaved data then you will be asked if you wish to save it before the screen is closed.

Add: This will send the cursor to a new line for entry of a new Article Category.

Save: This will save the current data without exiting the screen

Cancel: Any changes made since the line was actioned or the last time the ‘Save’ Button was pressed will be lost.

Delete: This removes the current highlighted Article Category.