Service Agreement Steps

This screen allows you to define the Service Agreement Steps that can be used against a Service Agreement.  A Step - combined with a Service Level - will have a desired Service Response time.  This relationship is maintained via screen ‘Service Agreement Measures’

Entry and Display fields

Service Agreement: From the drop-down list select the Service Agreement to which this Service Step is being associated

Step Sequence: Enter the sequence of the Service Step.

Service Step: Enter an identifier to the Service Step that you will use within the above Service Agreement.  Duplicate Service Agreement/Agreement Step combinations not allowed

Description: Enter a short description of the Service Step.  No checks are made on this entry

Data Display Options

Field Position: On this screen you can move the field position by dragging the column heading left or right to the position where you want it to appear.

Buttons

Close: This will close the Service Step screen.  If you have any unsaved data then you will be asked if you wish to save it before the screen is closed.

Add: This will send the cursor to a new line for entry of a new Service Step.

Save: This will save the current data without exiting the screen

Cancel: Any changes made since the line was actioned or the last time the ‘Save’ Button was pressed will be lost.

Delete: This removes the current highlighted Service Step.